This summer, I was fortunate enough to collaborate with David, once again–as creative director, on this presentation as well as his new ebook (that released this morning), Agile, Real-Time Customer Service–that includes some excerpted material from The New Rules of Sales & Service. The ebook is under a creative commons license, so feel free to share it.
Why does David have a permanent, front row parking space at EYMER BRAND Laboratories + Think Tank headquarters?
Because in our 20+ years of working together, he has always allowed me to do what I do best. Sure, we may not always agree on the "first pass" but through constructive back and forth collaboration–we always come up with something better than what we might have created on our own.
Additionally, In the process of developing his materials, I always learn something new. In a world that changes on an almost daily basis, learning must never cease! – Doug.